Shipping Policy

Shipping Policy

When can I expect to receive my shipment?

All orders are shipped from our warehouse within 5 business days of the order being placed. Shipment will arrive between 10–20 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delays may occur if the shipment requires customs clearance or inspection, or if there is a transportation delay caused by the carrier service.

How can I track my order?

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number to track your order at www.17track.net.

What are your shipping rates?

We have a fixed shipping rate of $2.99 USD to all destinations worldwide.

Which countries do you ship to?

Currently, we ship worldwide. But in case your country is not supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us via service@healthyaus.com.

How can I change my shipping address?

Changing of address is only allowed on or before 11:00 PM (PDT, GMT-7) on the same day the order is placed. You may contact us via service@healthyaus.com to request such changes.

Can I deliver to another address, other than my card billing address?

Yes, it is possible.

How is my order shipped?

Orders are shipped during regular business days, excluding holidays. Any orders placed on Saturday or Sunday will be shipped the following Monday.

What shipping methods are used?

International Express: USPS, DHL, FedEx, and UPS

How are shipping costs calculated?

  • Standard handling shipping: $8.99 AUD, free returns within 90 days for express orders.

  • For purchases between $0–58.99 AUD (expedited orders): standard handling shipping is $5.99 AUD, and returns are free within 90 days.

  • Free shipping on purchases of $59 AUD or more.