Return Policy

At Healthyaus, we want customers to have a clear, fair, and straightforward return and refund experience.

This Return & Refund Policy applies to eligible purchases made through healthyaus.com.

1. 30-Day Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery.

Before returning any product, please contact our customer support team at:

service@healthyaus.com

Please include your order number and the item you wish to return.

Our customer support team will review your request, confirm eligibility, and provide the applicable return instructions and return address.

Please do not send products back before receiving return instructions from us.

Returns sent to an unauthorized address may result in delays in processing.

2. Return Eligibility

Unless an item was received damaged, defective, incorrect, incomplete, materially different from its product description, or is otherwise eligible for a remedy under applicable law, returned products should generally be:

Unused or in like-new condition
Free from customer-caused damage
Unaltered
Returned with all original components and accessories
Returned with lids, handles, hooks, zippers, dividers, frames, wheels, closures, or other accessories originally supplied with the product
Returned in the original protective packaging where reasonably possible

Proof of purchase, such as an order number or order confirmation, may be required.

Because many Healthyaus products include storage and organization components such as handles, lids, hooks, zippers, seams, frames, dividers, clear panels, wheels, or closure parts, returned products should be packaged carefully to prevent damage during transit.

We may inspect returned products before approving a refund.

3. Opened or Used Products

Opening a product does not automatically make it ineligible for return.

However, where permitted by applicable law, preference-based returns of opened or used products may be subject to inspection.

Returned products should not show signs of excessive use, misuse, unauthorized repair, modification, customer-caused damage, or improper handling.

Where permitted by applicable law, an appropriate deduction may be made if a product has experienced a material loss in value because of customer handling beyond what was reasonably necessary to inspect or evaluate the item.

4. Non-Returnable Items

Where permitted by applicable law, the following products may not be eligible for preference-based returns:

Personalized or customized products
Gift cards
Products clearly marked as final sale before purchase
Products damaged through misuse or improper handling
Products modified or repaired without authorization
Products missing significant components because of customer handling
Other products expressly identified as non-returnable before purchase

Any product-specific return exclusions will be clearly stated on the applicable product page or communicated before the return is approved.

Nothing in this section limits consumer rights that cannot legally be excluded.

5. Damaged, Defective, Incorrect, Incomplete, or Materially Different Items

Please inspect your order promptly after delivery.

If your item arrives:

Damaged or broken
Defective
Incorrect
Incomplete
Missing components or accessories
Materially different from the product description

please contact us at service@healthyaus.com as soon as reasonably possible.

To help us review the issue, please provide:

Your order number
Product name
Clear photographs of the product
Photographs of the packaging where relevant
A photograph of the shipping label where available
A short video demonstrating the issue where relevant

For home storage products, photographs or videos may be particularly helpful for issues involving damaged handles, lids, hooks, zippers, seams, frames, dividers, wheels, closures, clear panels, or other structural components.

If Healthyaus confirms that the item arrived damaged, defective, incorrect, incomplete, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.

If a physical return is required because of an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs in accordance with the return instructions provided by our customer support team.

Customers should not independently purchase expensive international return shipping before receiving return instructions from us.

6. Return Shipping Costs

Preference-Based Returns

For returns requested because of:

Change of mind
Incorrect size, colour, style, or product selection by the customer
Personal preference
No longer wanting the product
Other reasons unrelated to a defect or an error on our part

the customer is generally responsible for return shipping costs where permitted by applicable law.

We recommend using a trackable shipping service for preference-based returns.

Returns Caused by an Error on Our Part

If the return is required because the item arrived damaged, defective, incorrect, incomplete, or materially different from the product description, Healthyaus will provide an appropriate solution at no additional cost to the customer.

Where a physical return is required because of an error on our part, we will provide a prepaid return label where available or reimburse reasonable return shipping costs according to the return instructions provided by our customer support team.

7. Original Shipping Charges

Original shipping charges are generally non-refundable for preference-based returns unless:

The return results from an error on our part
The product was damaged, defective, incorrect, incomplete, or materially different from its description
Healthyaus expressly agrees otherwise
Applicable law requires reimbursement

8. Return Address

Please do not return products to our registered business address unless our customer support team specifically instructs you to do so.

Our registered business address is not necessarily our product return facility.

Return locations may vary depending on product type, fulfillment location, customer destination, warehouse availability, and logistics arrangements.

Once your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Returns sent to an unauthorized address may result in processing delays.

9. Return Packaging

Customers should package returned products carefully to reduce the risk of damage during return transportation.

Where reasonably possible, please include:

The main product
Accessories and components originally supplied
Lids, handles, hooks, zippers, dividers, frames, wheels, closures, or other removable parts where applicable
Product inserts or instructions
Original protective materials
Original product packaging

Home storage products should be securely protected against movement, bending, scratching, compression, impact, or damage inside the package.

Customers are responsible for ensuring preference-based returns are adequately packaged for shipping.

10. Return Inspection and Refund Approval

Once a returned product is received, we may inspect it to confirm:

Product identity
Return eligibility
Product condition
Reason for return
Included components and accessories

Approval of a return request does not necessarily mean that a refund has been approved before the returned product has been received and inspected.

Where permitted by applicable law, an appropriate deduction may be made for material loss in value caused by:

Missing components or accessories
Excessive use
Customer-caused damage
Unauthorized modification or repair
Improper cleaning or handling
Damage occurring after delivery

Any deduction will be based on the individual circumstances of the return and applicable law.

11. Refund Processing Time

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been received, inspected, and approved.

If a refund is approved for a damaged, defective, incorrect, incomplete, or otherwise eligible item without requiring a physical return, the refund will generally be issued to the original payment method within 5–10 business days after approval.

After Healthyaus issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Additional processing times are controlled by the relevant financial institution or payment provider.

12. Exchanges

Exchange availability depends on current product availability and inventory.

Because Healthyaus products may be offered in different colours, sizes, finishes, shapes, capacities, styles, structures, or other variations, the preferred replacement may not always be available.

Where a direct exchange is unavailable, you may be asked to:

Request a return for the eligible original product.
Complete the approved return process.
Place a new order for the preferred product.

Please contact customer support before returning a product for exchange.

13. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it:

service@healthyaus.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee cancellation once an order has entered processing, picking, packing, fulfillment, shipping preparation, or dispatch.

If the order has already shipped, you may need to follow the applicable return procedure after delivery.

Refunds for Successfully Canceled Orders

If we successfully cancel an order after payment has already been processed, the refund will be issued to the original payment method within 5–10 business days after the cancellation is confirmed.

After we issue the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

14. Refused or Unclaimed Deliveries

Refusing delivery does not automatically qualify an order for a full refund.

If a package is refused, unclaimed, or returned to the sender, please contact us so that we can review the shipment status, carrier charges, product condition, return eligibility, and other relevant circumstances.

Where permitted by applicable law, reasonable shipping or return costs may be deducted from a preference-based refund if those costs resulted from refusal or failure to accept an otherwise valid delivery.

This does not limit remedies available where the shipment or product was affected by an error on our part.

15. International Returns

International returns may involve additional shipping costs, customs procedures, carrier requirements, documentation, or transit time.

Please contact us before sending any international return.

Customers should not independently arrange costly international return shipping before receiving return instructions from our customer support team.

We are not responsible for unnecessary customs charges or shipping expenses incurred because a return was sent without following the provided return instructions, except where responsibility cannot lawfully be excluded.

16. Consumer Rights

This Return & Refund Policy supplements and does not replace consumer rights provided by applicable law.

Depending on your country, state, province, or region, you may have additional statutory rights relating to defective products, product conformity, damaged products, repairs, replacements, returns, refunds, cancellations, or withdrawal rights.

Nothing in this policy is intended to waive or restrict rights that cannot legally be excluded.

Where mandatory consumer protection laws provide greater rights than this policy, those legal rights will continue to apply.

17. Contact Us

If you have questions regarding a return, refund, exchange, damaged product, defective product, or cancellation, please contact us:

Brand: Healthyaus
Website: healthyaus.com

Legal Entity:
Shanghai Haoxu Network Technology Co., Ltd.

Registered Address:
Units 1904 and 1909, No. 80, Lane 1288, South Wangyuan Road, Fengxian District, Shanghai

Unified Social Credit Code:
91310120MAEEX04192

Customer Support Email:
service@healthyaus.com

For order-related inquiries, please include your order number and the email address used at checkout.

For damaged storage products or other household organization items, please also include clear photographs of the product and packaging where relevant.

Please do not send complete credit card information, CVV/security codes, or account passwords by email.

healthyaus.com is operated by Shanghai Haoxu Network Technology Co., Ltd.